With the brief set by McDonald’s, we came up with the idea of building a ‘point of view’ VR-enabled role-play game that would allow the learner to be fully immersed in the restaurant experience.
‘in-game’ features included
- Ability to create different scenarios for different job roles – trainees to management
- Build tasks that tested human factors such as response time and decision making
- Ability to add in challenges, such as more customers, angry customers or safety hazards like spilled drinks, in real-time to test and gauge reactions
- Gamification, via leaderboards and ‘awards’, to encourage participation, engagement and desire to replay the game to test and rest their skills.
The training team at McDonald’s have access to reporting tools to get the real-time progress and performance of each learner.
Our platform also allowed the team at McDonald’s to test out new or concept processes and procedures in safety, without any risk and with minimal cost. One such process was the on-demand food production system – the data gained from the tests meant they could see how to test and tweak the process ready for roll out.